Delivery Info

You’ll receive an email informing you your order had been competed when and is ready for collection (Click & Collect) Or has collected by our courier, if its getting delivered. Our courier will telephone you and inform you of your delivery date. If a delivery cannot be made due to nobody being available to sign for the delivery, then the courier normally will leave a calling card to inform you how to arrange re-delivery. Please try to ensure that someone is there to sign for your order as we will be charged for each attempted delivery and we reserve the right to pass on this charge. Please only sign for the number of boxes that have arrived.

Your delivery must be signed for by an adult over the age of 18, our courier will always ask for ID if they feel signatory is under 18.

Returns & Damages

Hopefully you will never need to return a product, but if you do, below are our postal details.

Atcost Fireworks
43 Newland Avenue
Hull
East Yorkshire
HU5 3BE

If your goods arrive damaged, you must notify and send us a photo of the damaged firework’s within 24 hours of delivery. We will then give you instructions on what to do next and the possible disposal procedure of the firework’s. We will then put a credit against your account.

Consumer Protection (Distance Selling) Regulations.

Cancellation Rights

1. You have the right to cancel this order within seven working days, beginning the day after the day on which you receive the goods.
2. If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter or email (provide addresses/email addresses/fax details by which to cancel) within the cancellation period.
3. You (the consumer) have a statutory duty to take reasonable care of the goods whilst they are in your possession.
4. You (the consumer) must arrange for the safe return of goods to us, however for fireworks this needs to be done through our specialist hazardous goods courier. The cost of this is to be covered by you. Failing this, we will recover the goods, with the cost of this to be deducted from any refund due to you.
5. Upon the cancellation of a contract, we shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods plus a 20% restocking fee) within 30 days of cancellation.
6. Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979, the cost of recovering the goods will be covered by ourselves.